Privacy Policy
Effective date: 21 August 2025
MedRoute Consultant ("we", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information in Australia and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
- Identity & contact: name, email, phone, location/country.
- Professional data: CV/resume, career history, education, exams (e.g., AMC‑1), internship details, referees (names/roles only).
- Transaction data: products purchased, amounts, currency, payment status (processed by Stripe).
- Communications: messages via email, WhatsApp Business, website forms.
- Technical: browser type, basic analytics and error logs (if enabled).
How we use your information
- To provide services: prepare documents, submit applications on your behalf (with consent), and contact recruiters/employers you nominate.
- To manage your account, orders, billing and support.
- To operate our trackers/portals and send progress updates.
- To improve our services, templates and website.
- To comply with legal obligations and respond to lawful requests.
Consent to represent
We will only apply on your behalf or contact recruiters/employers once you provide written consent (e.g., email/WhatsApp form). You may withdraw consent at any time by written notice.
Disclosure to third parties
We use trusted providers to deliver our services. These may include:
- Payments: Stripe Payments Australia Pty Ltd (payment processing).
- Hosting & email: your web host/email provider.
- Productivity: Google Workspace/Drive, Airtable/Notion (tracking), WhatsApp Business, email service providers.
- Analytics/error logging (if enabled).
Some providers may store data overseas (e.g., the United States, EU). We take reasonable steps to ensure they protect your information.
Data storage & security
We store personal information in access‑controlled systems. We retain client files for 12 months after the last activity, then delete or de‑identify them, unless we are required by law to retain them longer.
Your rights
You may request access to, or correction of, your personal information. Contact us using the details below. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Data breaches
If a data breach is likely to result in serious harm, we will assess and notify affected individuals and the OAIC in line with the Notifiable Data Breaches scheme.
Children
Our services are intended for adults. We do not knowingly collect personal information from children.
Contact us
Email: info@medrouteconsultant.com
Phone/WhatsApp: +61413525745
Address: VIC, Australia
Changes to this policy
We may update this policy from time to time. The latest version will always be available at this page and include the effective date.